Returns & Refund Policy
Last updated: 19 December 2025
1. Do you offer change-of-mind returns?
No. Birdie Chance does not offer change-of-mind returns.
Please review listings carefully before purchasing.
2. When can I return an item?
You may request a return or refund only if the item is significantly not as described. This includes situations where:
- The wrong item was sent
- There is undisclosed damage or faults
- The item materially differs from the listing description or photos
3. What does not qualify for a return?
Returns and refunds are not available for:
- Change of mind
- Buyer preference (fit, feel, performance, compatibility)
- Normal wear and tear consistent with used golf gear
- Issues clearly shown in photos or described in the listing
4. How do I request a return or refund?
If you believe your item is significantly not as described:
- Raise the issue with the seller through the Birdie Chance platform
- Provide clear details and supporting photos
- Do so within the timeframe set out in our Terms of Service
If the issue cannot be resolved directly, it may be escalated to Birdie Chance in accordance with our dispute process.
5. What happens next?
Birdie Chance will review the information provided by both the buyer and seller and determine whether the item meets the “significantly not as described” standard.
If approved, a return or refund will be arranged.
6. Who pays for return shipping?
If a return is approved due to an item being significantly not as described, return shipping will be handled as part of the resolution process.
Change-of-mind returns are not accepted.
7. When are refunds issued?
Approved refunds are processed back to the original payment method once the issue is resolved.
Processing times may vary depending on your payment provider.
8. Disputes
If a buyer and seller cannot resolve an issue, it will be handled in accordance with the dispute resolution process set out in the Birdie Chance Terms of Service.