Birdie Chance Privacy Policy
Last updated: 28 July 2025
This Privacy Policy explains how Birdie Chance collects, uses, discloses, and protects your personal information. By using our platform, you consent to the practices described below.
1. What Information We Collect
We may collect the following types of personal information:
- Name, contact details, and account credentials
- Payment and transaction information
- ID verification information (if provided)
- Listings, messages, and user-generated content
- Device, browser, and usage information
We only collect information necessary to provide our services and operate the Birdie Chance platform.
2. How We Collect Information
We collect personal information:
- When you create an account or profile
- When you list, buy, or sell items
- When you communicate via messages or email
- When you complete identity verification (if applicable)
- Automatically via cookies and analytics tools
3. Why We Collect Your Information
We use your information to:
- Provide and operate the Birdie Chance marketplace
- Facilitate and process transactions
- Communicate with you about listings, activity, and support
- Verify user identity and maintain safety
- Improve platform functionality and user experience
- Comply with legal obligations
4. Who We Share Your Information With
We do not sell your personal information. We may share your data with:
- Payment processors (e.g. Stripe)
- Shipping providers (e.g. via Shippo)
- Identity verification partners
- Customer support platforms
- Legal or regulatory authorities, where required
Pick‑Up Addresses
When you choose to offer local pick‑up for an item, you provide a pick‑up address. To complete the transaction, this exact address will be shared with the confirmed buyer once payment has been made.
You may use a neutral meeting location (such as a golf club or public space) instead of your home address if you prefer.
All third-party service providers are required to protect your data in accordance with applicable privacy laws.
5. Cookies and Analytics
We use cookies and similar technologies to:
- Remember your preferences
- Understand how users interact with the site
- Improve site performance and user experience
You can manage cookie preferences through your browser settings.
6. Data Storage and Security
Your personal data is stored securely on cloud servers hosted by third-party providers. We implement industry-standard security practices to protect your information from unauthorised access, misuse, or disclosure.
While we take reasonable steps to secure your information, no system is 100% secure, and we cannot guarantee absolute protection.
7. Accessing and Managing Your Information
You can:
- Access or update your personal details in your account settings
- Request deletion of your account and personal data by contacting us
- Opt out of marketing communications at any time
To exercise any of these rights, please email us at hello@birdiechance.co.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any information.
9. Children’s Privacy
Birdie Chance is not intended for use by children under the age of 16. We do not knowingly collect personal information from anyone under 16 without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be notified on the platform. Continued use of Birdie Chance after updates means you accept the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy, or if you wish to access, update, or delete your personal data, please contact us at:
12. Business Information
Birdie Chance is operated by Birdie Chance Pty Ltd, ABN 91 688 616 480.